Refund Policy

This Refund Policy applies to purchases of CertOnyx's paid plans made on certonyx.com: the one-time 90-Day Pass, and the recurring Monthly and Annual Full Access plans. It supplements, and should be read together with, our Terms of Service.

CertOnyx offers a 30-day money-back guarantee on the initial purchase of any paid plan (the 90-Day Pass, or the first charge of a Monthly or Annual subscription). The 30-day period begins on the date of your initial purchase — the date the order is placed and payment is collected, not the date you first log in or start studying.

If you are not satisfied within that 30-day window, contact CertOnyx support and we will issue a full refund of your initial purchase. Refunds are not available for renewal charges on a Monthly or Annual subscription after the initial 30-day window has passed, except where required by applicable law (see Section 6).

A refund request made outside of this 30-day guarantee is handled in accordance with applicable law and the applicable FastSpring transaction terms (see Section 6).

To request a refund, email support@certonyx.com within 30 days of your initial purchase. To help us find and process your order quickly, please include:

• The email address used for your CertOnyx account and/or your order.
• The plan you purchased (90-Day Pass, Monthly, or Annual) and the approximate purchase date.
• Your order or receipt reference, if you have one (FastSpring order confirmations include this).

Most refund requests can be handled directly through CertOnyx support. In some cases — for example a payment-method dispute, a fraud/risk review, or a chargeback — FastSpring, as Merchant of Record for the transaction, may itself process the refund or require additional steps consistent with its purchaser Terms of Sale. We cannot guarantee that CertOnyx alone can technically execute every refund outcome in those situations, but we will help you resolve the request either way.

A refund and a subscription cancellation are different things:

• A refund returns money already paid for a specific charge, per the 30-day guarantee above.
• Cancelling a recurring subscription (Monthly or Annual) stops future automatic renewals. It does not, by itself, refund any amount already paid — you keep normal access through the remainder of the period you already paid for, unless a refund or another event (such as a fraud/chargeback determination) changes your entitlement.

You can request a refund, cancel a subscription, or both — they are independent requests.

• 90-Day Pass: a one-time purchase, not a subscription. It does not renew or charge again; access simply ends when your 90-day access period naturally expires.
• Monthly: a recurring subscription that renews and charges automatically every month until cancelled. Cancelling stops future renewal charges; you keep access through the period you've already paid for.
• Annual: a recurring subscription that renews and charges automatically every year until cancelled. Cancelling stops future renewal charges; you keep access through the period you've already paid for.

Purchases made on certonyx.com are processed through FastSpring.com, which acts as Merchant of Record for the transaction. FastSpring is responsible for checkout, payment processing, and applicable transaction-level tax handling in that role. The transaction is also subject to the FastSpring Terms of Sale. CertOnyx's own Terms continue to govern your use of the CertOnyx platform, account, and content.

Nothing in this policy limits any mandatory refund, withdrawal, or consumer-protection rights you may have under the law of your country of residence (for example, statutory distance-selling or cooling-off rights under EU/French consumer law), which apply in addition to, and are not reduced by, the 30-day guarantee described above.

Questions about this Refund Policy, or a refund request: support@certonyx.com